“Conflicting directions on the app for where to arrive and meet up. One address was a parking garage. The description said to find them near the Buckingham fountain; which was not near the 411 E Erie St meeting place. Yes, I went to both places and back to the first place about 12:50 to find no bikes or group or indication of a bike ride. Thus, I requested a full refund which I hope was granted. I have used Viator for many excursions and this was a famous first. Instead of accepting the confusion of two different sets of directions of where to meet up; I was found at fault…”

“Fantastic way to see Chicago! The e-bikes made the ride effortless, and Clark’s energy and local insights made the tour both fun and memorable. A perfect mix of sightseeing and adventure!”